Six Sigma White Belt Training & Certification in Call Centers (Free)

Name: Six Sigma White Belt Certification in Call Centers
Brand: Six Sigma Online
Rating: 4.90 (904 reviews)

What is Six Sigma White Belt Certification in Call Centers?

Enroll Now

Take your first steps towards improving your career.

White Belt Certification in Call Centers Requirements:

Successful passing of multiple open-book exams with 70% minimum score.
No project requirement.

Avg. Ind. Price:

$0.00

Enroll Now

Six Sigma is a methodology that utilizes statistical tools and concepts to identify variations or defects in a process. An Accredited Six Sigma Certification in Call Centers indicates an individual has achieved a particular level of knowledge in the study and application of this methodology. This type of certification will make you a more valuable asset in any industry and enhance your career greatly.

Call centers are the customer service hubs of any small, medium or large volume company. They are the point of interaction with both satisfied and dissatisfied customers. The goal of the Six Sigma process is to find, diagnose, and fix errors or defects.

When Six Sigma methodologies are integrated into call center procedures, you end up with a statistically driven way of resolving issues quickly and efficiently as well as discovering metrics that can be taken back to production and then prevented before they start. Take out the defects to a sustainable 6 sigma level of perfection, or only 3.4 defects per million opportunities, and profits will soar. This increases both customer satisfaction and bottom-line profit… necessary measures of success for any thriving company.

Our Six Sigma in Call Centers programs are the same exceptional courses you will find in our standard Six Sigma programs while featuring customized videos that have been specially developed for the Call Centers industry.

Top 5 reasons why people REALLY choose a Six Sigma Certification in Call Centers

Increase Customer Loyalty

Because the Six Sigma process both eliminates errors and improves quality, customers start to take notice and become loyal to the brand, knowing that they will always be able to get the best possible products at the lowest possible prices with the least possible hassle at every interaction. A specialty Call Center Six Sigma Certification will give your employees the practical tools to help increase customer loyalty. Call center employees are often the first point of contact between your company employees and customers in the digital age. It is imperative that your center resolves issues quickly and confidently as to not loose potential repeat customers.

Increased Employability and Salary Potential

Companies who utilize Six Sigma methods know the importance of quality, and the quality of their employees are at the top of the list. Six Sigma Certified Employees are a resource that companies are willing to invest in when it comes to improving their call center processes. This is why salaries of Six Sigma Certified individuals are on average, significantly more than their non-certified colleagues. When the leading companies of the world look to hire employees to improve their call center quality, they know that individuals who hold Six Sigma Certifications are invaluable resources – especially when their certification is rooted in Call Center specific methodologies.

Improved Corporate Culture

Six Sigma improves the overall corporate culture within a company – including its Call Center. Because of the hierarchy of Six Sigma Certified individuals, everyone knows their role and expectations within the company – and exactly how teams need to work together to bring about positive changes within a company. As these teams reach both short term and long term goals, they form bonds that strengthen the overall company as a whole. Furthermore, as they start to see the results of their hard work (increased first-call resolution, decreased hold time, decreased cost of poor quality) the drive to continue to reach goals is fostered and rewarded. Six Sigma Certified individuals can seamlessly join Six Sigma Teams already working on projects, especially when their certification is rooted in perfecting call center processes.

Cut Costs by Eliminating Errors

The chief concern for Call Center professionals is satisfied customers; eliminating errors via the Six Sigma data-driven methodology is definitely a way to accomplish this. By identifying and limiting defects and errors at every point of a company’s interaction with customers – brand loyalty is earned and customers will return if they are confident in the capabilities of a Six Sigma-led organization. If an error slips through the cracks, it needs to be rectified immediately – this occurs in the call center. When call center employees are fully prepared with a robust plan for remedying errors, a customer feels more confident in placing repeat orders for products and or services.

Improve Quality

The process of eliminating errors in products or services naturally leads to improved quality. Call centers hold important statistical data necessary for reducing the cost of poor quality; a Six Sigma Professional with a specialized call center training is needed to know exactly how to extract that data. Cost of poor quality includes the gap between the actual and desired quality of a product or service (cost of labor, rework, disposition, lost opportunity, and material/shipping costs). When Six Sigma informed professionals from the call center collect important data to share with other Six Sigma professionals company-wide, near-perfect quality is ultimately achieved while simultaneously decreasing costs.

Job Opportunities with Six Sigma Certification in Call Centers

An Accredited Six Sigma Certification is a valuable asset in today’s job market. A Six Sigma Certified professional is in high demand and is highly respected. With more Engineers of all types adopting the Six Sigma methodology to improve performance and reduce defects, certification can open career opportunities for positions all over the world.

Our specialized Six Sigma Engineering certifications have attracted exciting career opportunities with companies like PepsiCo, Adidas, BP, Bosch, 3M, Toyota, Samsung, and Microsoft.

Average Salaries (comparison):

Master Black Belt Certification (Price: $1,795)

Average Salary: $100,000 - $135,000

Black Belt Certification (Price: $995)

Average Salary: $95,000 - $110,000

Green Belt Certification (Price: $395)

Average Salary: $85,000

Yellow Belt Certification (Price: $195)

Average Salary: $65,000

White Belt Certification (Free)

Average Salary: $42,000

Note: Just as any educational achievement, your career prospects of being Six Sigma Certified is extremely dependent on several factors. Location, previous experience, industry type, etc. all will play an enormous role.

Overview of Six Sigma Certifications in Call Centers

We offer several different Six Sigma Certification and Lean Six Sigma Certification in Call Centers courses for your online Six Sigma training needs. Our courses include White Belt, Yellow Belt, Green Belt, Black Belt, and Master Black Belt Certification in Call Centers programs.

Our accredited training and certification programs in Call Centers provide for customized learning at every level to allow each individual a role in improving their organization’s processes. This multi-level approach fosters team unity and leads to each employee feeling more valued by the company.

The following Six Sigma Certification and Lean Six Sigma Certification in Call Centers options are available for our online Six Sigma training:

Six Sigma Certification in Call Centers Levels:

Six Sigma certification in the Call Centers field is similar to other professional courses, in that after meeting specified guidelines and following the required procedure, individuals are certified as capable of applying the knowledge in their respective field. There are several stages of the program and with each qualifying level, certain exam scores must be achieved. These levels are designated in the same manner as a martial arts certification grade, ranging from White Belt (at the lowest level) to Master Black Belt (at the highest level):

White Belt Training & Certification in Call Centers Program

Six Sigma White Belt training is an ideal beginner level for those simply looking to understand the basics of Six Sigma. It works best for employees who are unfamiliar with Six Sigma and want to learn more about the methodology and how it can impact an organization.

For a limited time, we are providing free White Belt training and allowing the public to obtain an official Six Sigma White Belt Certification at no cost. As this service is being provided at no cost, please understand that we do not provide instructor or technical support for the Six Sigma White Belt training and certification. This “Six Sigma” Certification is also available in a “Lean Six Sigma” version.

Yellow Belt Training & Certification in Call Centers Program

Our Yellow Belt course teaches the relationships between improving quality processes and an organization’s profitability. A certified Six Sigma Yellow Belt has received introductory training in the fundamentals of Six Sigma.

In this training and certification program, you will be trained to identify, monitor and control profit-eating practices within your own processes. You will also be prepared to feed such information to the Black Belts and Green Belts working on larger scale projects. This “Six Sigma” Certification is also available in a “Lean Six Sigma” version.

Green Belt Training & Certification in Call Centers Program

This course trains and certifies the employees that will directly participate in Six Sigma projects. Our training develops enhanced problem-solving skills and teaches you to apply statistical methods for process improvement.

Green Belt training is ideal for anyone looking to get the most out of their career. Improving the quality of processes and experiences has long been effective within all industries and environments. Employees trained in Six Sigma effectively improve customer satisfaction and consistently increase profitability. Much of a Green Belt Certified individuals responsibilities are to manage small scale project while also supporting Black Belts in larger endeavors. This “Six Sigma” Certification is also available in a “Lean Six Sigma” version.

Black Belt Training & Certification in Call Centers Program

This course trains and certifies those who will lead Six Sigma efforts within the organization. A Six Sigma Black Belt Certification will drastically improve your employment opportunities. It not only certifies your knowledge of Six Sigma, but also your qualifications to lead efforts within the organization.

A certified Black Belt exhibits leadership qualities, understands team dynamics, and assigns all team members with roles and responsibilities. In this role, Black Belts also coach, develop, and advise the management and the employees to achieve common goals. This “Six Sigma” Certification is also available in a “Lean Six Sigma” version.

Master Black Belt Training & Certification in Call Centers Program

This is an advanced level program that requires successful completion of our Black Belt Certification Program and several project requirements. For those seeking this achievement, please refer to the bottom of our Black Belt Certification page. This “Six Sigma” Certification is also available in a “Lean Six Sigma” version.

Course Details

The Six Sigma White Belt is a course designed to provide the most basic level of understanding of the Six Sigma Methodology. It aims to provide you with a basic definition, history, and structure of the discipline. It also provides a solid understanding of who is involved in the actual implementation within an organization. Our Six Sigma White Belt training program includes an overview of Six Sigma history and concepts.

The Industry's Best Learning Materials

Our programs include:

Videos that help make complicated concepts easy to understand
The industry’s leading Six Sigma training manual in electronic format
A large selection of supplemental material, including numerous downloadable tools and templates that can support you throughout your professional career (only available in our paid programs).

Sample Call Centers Training Video:

What sets us apart:

Why Choose Six Sigma Online?

How Six Sigma Helps Your Business

How Six Sigma Can Help Your Career

Six Sigma Provider Comparison

Six Sigma White Belt Certification in Call Centers

$0.00

Enroll Now

Why Over 6 Million People Have Come to See What We Offer

As one of the most established and longest running providers in the industry for online Six Sigma Training & Certification, we have had millions of people just like you weighing our training against the competition. Here are just a few reasons why many prospective training candidates who have performed their due-diligence have chosen to trust us with their educational needs.

Fully Accredited

Not only is our organization accredited by The Council for Six Sigma Certification (the largest industry accreditation provider to colleges, universities, and private training organizations worldwide), but we also share some of the same original founders. This speaks volumes to our heritage and our underlying commitment to quality education and consumer value. Many providers come and go, but we have remained a trusted industry pioneer.

Recognized Worldwide as an Industry Leader

Six Sigma Online was among the very first to offer online-based Six Sigma training and certification. Over 150,000 certified graduates from the Americas to Asia to the Middle East have trusted our accredited programs to enhance their careers.

Our clients range from multi-national corporations like Coca-Cola and BP to Government Organizations like the US Department of Defense.

Find out why we are the trusted choice today!

Our Certifications NEVER Expire

Unlike many Six Sigma Certification providers, we never put an expiration date on your certification.

Many providers require renewals not so much to benefit their certified students, but instead to increase their own revenues.

This can be extremely lucrative for them as they force you to pay extra exorbitant costs over the course of your entire career. Even worse, these costs are often hidden the details of the expiration in fine print. It is not uncommon for a student to be shocked with this information only AFTER they have earned their achievement and see their final certificate.

Think about it… does a college degree come with an expiration date? Neither should your Six Sigma Certification.

Fortune 500 Companies Choose Us

Rest assured that our training is well recognized in the business community and we take the needs of employers very seriously. Many other training providers certify their students without a serious attempt of teaching thorough and lasting fundamentals of Six Sigma business methodologies. Our programs were designed to offer the most flexibility while still retaining a rigorous course-load. Every Six Sigma course offered by the Aveta Business Institute is self-paced.

Our programs have been used throughout the world by some of the largest companies… our certifications are very well respected. Below is a short list of Six Sigma business clients that have benefited from having their employees enrolled into our online program:

Apple
Google
Microsoft
Facebook
Amazon
Coca-Cola
Samsung
Disney
State/Federal Government Agencies

Free Deadline Extensions

Your life can become unexpectedly busy and stressful… we aren’t looking to make things even worse by imposing unrealistic deadlines.

Since our courses are designed for individuals whose schedule demands a self-paced approach, you decide when to take your exams. There is no “set” scheduled online class time (or date). Our courses were designed to fit around your busy lifestyle.

Our students have 12 months from the time of payment to complete all of their certification requirements. However, even if you require more than 1 year to complete your program, course extensions can be requested at any time before your deadline from Customer Care (free of charge).

We Pass Our Savings Onto You!

We offer the same quality Six Sigma training you will find at many top universities.

However, many of these leading collegiate training providers have a problem. They offer both classroom-based and online-based programs.

Classroom-based training is much more expensive for these providers since they have to pay for facilities, full-time instructors, travel costs, etc. When asked to justify the higher price, their only real justification is that since an instructor speaks to an entire class, you would have learned significantly more than if you would have read the same material yourself (even though U.S. Department of Defense studies have shown that online training proved to be more effective in courses of greater complexity than classroom-based instructor-led training).

Let us not also forget that in a classroom environment, students are rushed through their programs (and often not given a chance to absorb the material) due to strict time constraints. Most importantly, students are not provided a way to easily reference the material later (it is only natural that students will forget pieces of what they have learned as time goes on).

This reasoning makes learning Six Sigma in an online environment HIGHLY preferable to classroom-based training.

In a perfect world, this shouldn’t matter since many respected colleges and universities also offer online courses. Often, these colleges and universities keep their online prices inflated to help subsidize their classroom-based programs. This is why you will see our same program sold for double or triple the price elsewhere.

We would much rather keep our prices honest and pass the savings directly to you.

*Shareable badges available for an additional fee. Consult our FAQs for more information.

What Our Clients Say

"I will convey the positive experience I have had with Aveta to my Microsoft colleagues who are also interested in GB/BB certification. I especially appreciate the customer care response times (online support and/or within 24 hours email support), and the thoughtful note regarding the project review."

"I want to thank you, as a MBB Certified Instructor and President and CEO of Six Sigma Online, for the tremendous Six Sigma Programs that your company offer. The price is right, the text and exams excellent and the application of Six Sigma principles and techniques to practical business problems (projects) gives the student the necessary understanding and experience to tackle such problems in practice in business. I cannot thank you enough for the existence and quality of the offerings through Six Sigma Online. Your Customer Care Center is excellent, always courteous and helpful."

"I found Aveta to be a very informative and efficient way to study Six Sigma and look forward to recommending Aveta to colleagues in the future."

"I am impressed by your services and will enroll in other courses in the future. Without reservation, I encourage my friends and co-workers to take advantage of Six Sigma Online."

"I would like to thank you for providing me with an excellent service over my whole black belt experience and I feel the internet learning was brilliant and I would not have achieved this certification without this opportunity."

Six Sigma White Belt Training & Certification in Call Centers (Free)

What is Six Sigma White Belt Certification in Call Centers?

Enroll Now

White Belt Certification in Call Centers Requirements:

Top 5 reasons why people REALLY choose a Six Sigma Certification in Call Centers

Job Opportunities with Six Sigma Certification in Call Centers

Average Salaries (comparison):

Overview of Six Sigma Certifications in Call Centers

Six Sigma Certification in Call Centers Levels:

Course Details

The Industry's Best Learning Materials

Sample Call Centers Training Video:

What sets us apart:

Why Choose Six Sigma Online?

How Six Sigma Helps Your Business

How Six Sigma Can Help Your Career

Six Sigma Provider Comparison

Six Sigma White Belt Certification in Call Centers

Why Over 6 Million People Have Come to See What We Offer

Fully Accredited

*Shareable badges available for an additional fee. Consult our FAQs for more information.

What Our Clients Say

Resource Center

Six Sigma Articles (All)

Six Sigma Certification & Training

Lean Six Sigma

Six Sigma Implementation

Six Sigma Specialized (By Industry)

Six Sigma Green Belts

Six Sigma Black Belts

Six Sigma Master Black Belts

Business & Career Optimization

Careers in Six Sigma

Six Sigma Terms & Definitions

Six Sigma Tools & Templates (Free)

Six Sigma Videos

Featured Articles

Understanding Six Sigma Part 1 (Video)

Understanding Six Sigma Part 2 (Video)

Understanding Six Sigma Part 3 (Video)

Why is Six Sigma So Effective?

The Importance of Six Sigma Training

Black, Green, Yellow... what's the difference?

Limited Time: FREE White Belt Certification Program!

More features

The History of Six Sigma