Lean Six Sigma Black Belt Training & Certification in Call Centers
What is Lean Six Sigma Black Belt Certification in Call Centers?
Lean Six Sigma Black Belt Training and Certification in Call Centers will positively impact your career by providing a deep understanding of not only the methodology, but the leadership role within Six Sigma. A Lean Six Sigma Online Black Belt Certification in Call Centers will demonstrate your ability to be a leader in the execution of Six Sigma projects.
Six Sigma is a methodology that utilizes statistical tools and concepts to identify variations or defects in a process. An Accredited Six Sigma Certification in Call Centers indicates an individual has achieved a particular level of knowledge in the study and application of this methodology. This type of certification will make you a more valuable asset in any industry and enhance your career greatly.
Call centers are the customer service hubs of any small, medium or large volume company. They are the point of interaction with both satisfied and dissatisfied customers. The goal of the Six Sigma process is to find, diagnose, and fix errors or defects.
When Six Sigma methodologies are integrated into call center procedures, you end up with a statistically driven way of resolving issues quickly and efficiently as well as discovering metrics that can be taken back to production and then prevented before they start. Take out the defects to a sustainable 6 sigma level of perfection, or only 3.4 defects per million opportunities, and profits will soar. This increases both customer satisfaction and bottom-line profit… necessary measures of success for any thriving company.
Our Six Sigma in Call Centers programs are the same exceptional courses you will find in our standard Six Sigma programs while featuring customized videos that have been specially developed for the Call Centers industry.
Top 5 reasons to choose a Six Sigma Certification specializing in Call Center Customer Service:
Because the Six Sigma process both eliminates errors and improves quality, customers start to take notice and become loyal to the brand, knowing that they will always be able to get the best possible products at the lowest possible prices with the least possible hassle at every interaction. A specialty Call Center Six Sigma Certification will give your employees the practical tools to help increase customer loyalty. Call center employees are often the first point of contact between your company employees and customers in the digital age. It is imperative that your center resolves issues quickly and confidently as to not loose potential repeat customers.
Companies who utilize Six Sigma methods know the importance of quality, and the quality of their employees are at the top of the list. Six Sigma Certified Employees are a resource that companies are willing to invest in when it comes to improving their call center processes. This is why salaries of Six Sigma Certified individuals are on average, significantly more than their non-certified colleagues. When the leading companies of the world look to hire employees to improve their call center quality, they know that individuals who hold Six Sigma Certifications are invaluable resources – especially when their certification is rooted in Call Center specific methodologies.
Six Sigma improves the overall corporate culture within a company – including its Call Center. Because of the hierarchy of Six Sigma Certified individuals, everyone knows their role and expectations within the company – and exactly how teams need to work together to bring about positive changes within a company. As these teams reach both short term and long term goals, they form bonds that strengthen the overall company as a whole. Furthermore, as they start to see the results of their hard work (increased first-call resolution, decreased hold time, decreased cost of poor quality) the drive to continue to reach goals is fostered and rewarded. Six Sigma Certified individuals can seamlessly join Six Sigma Teams already working on projects, especially when their certification is rooted in perfecting call center processes.
The chief concern for Call Center professionals is satisfied customers; eliminating errors via the Six Sigma data-driven methodology is definitely a way to accomplish this. By identifying and limiting defects and errors at every point of a company’s interaction with customers – brand loyalty is earned and customers will return if they are confident in the capabilities of a Six Sigma-led organization. If an error slips through the cracks, it needs to be rectified immediately – this occurs in the call center. When call center employees are fully prepared with a robust plan for remedying errors, a customer feels more confident in placing repeat orders for products and or services.
The process of eliminating errors in products or services naturally leads to improved quality. Call centers hold important statistical data necessary for reducing the cost of poor quality; a Six Sigma Professional with a specialized call center training is needed to know exactly how to extract that data. Cost of poor quality includes the gap between the actual and desired quality of a product or service (cost of labor, rework, disposition, lost opportunity, and material/shipping costs). When Six Sigma informed professionals from the call center collect important data to share with other Six Sigma professionals company-wide, near-perfect quality is ultimately achieved while simultaneously decreasing costs.
Job Opportunities with Call Centers utilizing the Six Sigma Process:
An Accredited Six Sigma Certification is a valuable asset in today’s job market. A Six Sigma Certified professional is in high demand and is highly respected. With more Call Centers adopting Six Sigma methodology to improve customer satisfaction, certification can open career opportunities for positions all over the world.
Our certifications have attracted the largest and most respected names for their Call Centers including Apple, Amazon, Walt Disney, Starbucks, Netflix, and many more.
AVERAGE SALARIES (COMPARISON):
Note: Just as any educational achievement, your career prospects of being Six Sigma Certified is extremely dependent on several factors. Location, previous experience, industry type, etc. all will play an enormous role.
Overview of Lean Six Sigma Certifications in Call Centers
We offer several different Six Sigma Certification and Lean Six Sigma Certification in Call Centers courses for your online Six Sigma training needs. Our courses include White Belt, Yellow Belt, Green Belt, Black Belt, and Master Black Belt Certification in Call Centers programs.
Our accredited training and certification programs in Call Centers provide for customized learning at every level to allow each individual a role in improving their organization’s processes. This multi-level approach fosters team unity and leads to each employee feeling more valued by the company.
The following Six Sigma Certification and Lean Six Sigma Certification in Call Centers options are available for our online Six Sigma training:
Lean Six Sigma Certification in Call Centers Levels:
Lean Six Sigma certification in the Call Centers field is similar to other professional courses, in that after meeting specified guidelines and following the required procedure, individuals are certified as capable of applying the knowledge in their respective field. There are several stages of the program and with each qualifying level, certain exam scores must be achieved. These levels are designated in the same manner as a martial arts certification grade, ranging from White Belt (at the lowest level) to Master Black Belt (at the highest level):
Lean Six Sigma White Belt training is an ideal beginner level for those simply looking to understand the basics of Lean Six Sigma. It works best for employees who are unfamiliar with Lean Six Sigma and want to learn more about the methodology and how it can impact an organization.
For a limited time, we are providing free White Belt training and allowing the public to obtain an official Lean Six Sigma White Belt Certification at no cost. As this service is being provided at no cost, please understand that we do not provide instructor or technical support for the Lean Six Sigma White Belt training and certification. This “Lean Six Sigma” Certification is also available in a “Six Sigma” version.
Our Lean Yellow Belt course teaches the relationships between improving quality processes and an organization’s profitability. A certified Lean Six Sigma Yellow Belt has received introductory training in the fundamentals of Six Sigma.
In this training and certification program, you will be trained to identify, monitor and control profit-eating practices within your own processes. You will also be prepared to feed such information to the Black Belts and Green Belts working on larger scale projects. This “Lean Six Sigma” Certification is also available in a “Six Sigma” version.
This course trains and certifies the employees that will directly participate in Six Sigma projects. Our training develops enhanced problem-solving skills and teaches you to apply statistical methods for process improvement.
Lean Green Belt training is ideal for anyone looking to get the most out of their career. Improving the quality of processes and experiences has long been effective within all industries and environments. Employees trained in Six Sigma effectively improve customer satisfaction and consistently increase profitability. Much of a Green Belt Certified individuals responsibilities are to manage small scale project while also supporting Black Belts in larger endeavors. This “Lean Six Sigma” Certification is also available in a “Six Sigma” version.
This course trains and certifies those who will lead Six Sigma efforts within the organization. A Lean Six Sigma Black Belt Certification will drastically improve your employment opportunities. It not only certifies your knowledge of Six Sigma, but also your qualifications to lead efforts within the organization.
A certified Black Belt exhibits leadership qualities, understands team dynamics, and assigns all team members with roles and responsibilities. In this role, Black Belts also coach, develop, and advise the management and the employees to achieve common goals. This “Lean Six Sigma” Certification is also available in a “Six Sigma” version.
This is an advanced level program that requires successful completion of our Lean Black Belt Certification Program and several project requirements. For those seeking this achievement, please refer to the bottom of our Lean Black Belt Certification page. This “Lean Six Sigma” Certification is also available in a “Six Sigma” version.
Prepare for a full time organizational role leading Six Sigma Projects by coaching, and training a Six Sigma Team with a Six Sigma Black Belt Certification. A Six Sigma Black Belt has the necessary skills to move projects forward and optimize team efficiency, working with both management and project team members to execute success.
The Industry’s Best Learning Materials
Our programs include:
- videos that help make complicated concepts easy to understand
- the industry’s leading Six Sigma training manual in electronic format
- a large selection of supplemental material, including numerous downloadable tools and templates that can support you throughout your professional career.
What to Expect
Our courses are an independent, textbook-based structure. Generally speaking, you will read the required sections and are tested for proficiency. Additionally, there are some Supplemental Materials available within our courses (consisting of various videos, PDFs, MS Word & Excel templates, PowerPoint presentations, and more). These materials are not required reading for the exams, however they do promote a more thorough learning experience.
The exams are multiple choice (approx. 10-15 questions), are delivered online, can be saved and resumed, can be retaken as many times as needed, and scores are immediately posted. The exams are available to be taken online 24 hours a day, 7 days a week. They are both open-book and non-timed.
Rest assured there are no “hidden” or “extra” fees in our programs. The enrollment fee covers all testing and your certification.
What You Will Learn
Here are just a few of the things you will discover in your Black Belt Training:
Six Sigma Philosophy of Process Improvement
- Customer-centered business
- Lean principles
- Advanced statistics
- Coaching successful project teams
- Group/organizational assessment
The Scope of Six Sigma Black Belt Certification
Your Six Sigma Black Belt will certify that you are trained to:
- Work with and understand customer requirements
- Enhance the capability of processes to exceed customer expectations
- Identify projects and select project team members
- Work with sponsors to develop a Six Sigma deployment strategy
- Act as an internal consultant
- Lead Six Sigma projects
- Train/mentor/coach Green Belts and project teams
- Act as a catalyst for process improvement
- Provide teams with ongoing support and leadership
- Report and effectively communicate to a project sponsor
- Understand when and how to use Six Sigma tools
- Provide feedback to management
There are no prerequisites for our standard Lean Six Sigma Black Belt Certification Program. However, this certification is a prerequisite for any individual wishing to continue on to our Level II Black Belt Certification, which does have a required project component.
Individuals must successfully complete each of the 33 self-paced Certification Exams with a minimum minimum score of 70% on each individual exam. Each exam is approximately 10-15 questions.
Once payment is arranged, you will have 1 year to successfully complete the requirements. Course extensions are available before the deadline upon request from Customer Care (free of charge).
FREE Interim Certificates
After multiple exams are successfully passed (by scoring a minimum of 70% on each exam), a new level of Six Sigma Certification is awarded.
The Certification milestones are as follows:
- Six Sigma White Belt Certification (Chapter Exams 1-3)
- Six Sigma Yellow Belt Certification (Chapter Exams 1-11)
- Six Sigma Green Belt Certification (Chapter Exams 1-24)
For example, as illustrated above, the Six Sigma Yellow Belt Certification exam consists of 11 separate chapter exams (between 10-15 questions each).
The Role of a Six Sigma Certified Black Belt
Six Sigma Black Belts primarily focus on project execution, whereas Champions and Master Black Belts focus on identifying projects and functions for Six Sigma across an entire organization. Our Black Belt training provides certification candidates with the tools they need to earn their Six Sigma Black Belt certification, which is very important in helping them take on the role of project supervisor over the Six Sigma program in their company. Six Sigma Black Belt training teaches candidates how to oversee Six Sigma projects, allowing them to be directly responsible for increasing profitability within their organization.
Most often Black Belts will hold this position for a few years in a full time capacity and then will return to their regular job duties. They help coach, develop, lead and advise both management and employees to achieve their goals. They are expected to take on projects with organization-wide savings estimated at least $100,000 – $250,000 or more.
Whether implementing Six Sigma in healthcare, finance, manufacturing, government, or any other service or product based industry… Six Sigma Black Belt Training is ideal for anyone looking to get the most out of their career.
Sample Call Centers Training Video:
What sets us apart:
Lean Black Belt Certification in Call Centers Program:
Get Started Now…
Enroll now in the Lean Black Belt Course to obtain our industry-low pricing. The Lean Black Belt course includes the following certifications: White Belt, Yellow Belt, Green Belt and Black Belt. The enrollment fee covers all testing and your certification.
Lean Black Belt Certification in Call Centers Requirements:
– Successful passing of multiple open-book exams with 70% minimum score.
– No project requirement.
Advanced Level Black Belt Certifications
We offer various levels of Black Belt Certification. The further you advance, the more you can expect to see a drastic change in your earning potential as you further set yourself apart from the competition. Employers will depend on your ability to vastly improve both quality and profitably levels.
Black Belt Certification - Level II
Black Belt Certification – Level II
Note: This is an Advanced Level Certification. A Standard Black Belt Certification is a prerequisite for applying for this Certification.
Black Belt Level II Certification Requirements:– Prior completion of our standard Black Belt Certification Program – Submission of 1 DMAIC or DMADV project (real or hypothetical)
List Price: $200.00
Black Belt Certification Level III
Black Belt Certification – Level III
Note: This is an Advanced Level Certification. A Black Belt Certification Level II is a prerequisite for applying for this Certification.
Black Belt Level III Certification Requirements:– Prior completion of our Black Belt Certification Level II – Submission of 1 DMAIC or DMADV project (real or hypothetical)
List Price: $200.00
Master Black Belt Certification
Master Black Belt Certification
Note: This is an Advanced Level Certification. A Black Belt Certification Level III is a prerequisite for applying for this Certification.
Master Black Belt Certification Requirements:– Prior completion of our Black Belt Certification Level III – Completion of all prior exams with minimum scores of 90%. – Submission of 2 DMAIC or DMADV projects (real or hypothetical)
List Price: $400.00
Why Over 6 Million People Have Come to See What We Offer
As one of the most established and longest running providers in the industry for online Six Sigma Training & Certification, we have had millions of people just like you weighing our training against the competition. Here are just a few reasons why many prospective training candidates who have performed their due-diligence have chosen to trust us with their educational needs.
Not only is our organization accredited by The Council for Six Sigma Certification (the largest industry accreditation provider to colleges, universities, and private training organizations worldwide), but we also share some of the same original founders. This speaks volumes to our heritage and our underlying commitment to quality education and consumer value. Many providers come and go, but we have remained a trusted industry pioneer.
Recognized Worldwide as an Industry Leader
Six Sigma Online was among the very first to offer online-based Six Sigma training and certification. Over 150,000 certified graduates from the Americas to Asia to the Middle East have trusted our accredited programs to enhance their careers.
Our clients range from multi-national corporations like Coca-Cola and BP to Government Organizations like the US Department of Defense.
Find out why we are the trusted choice today!
Our Certifications NEVER Expire
Unlike many Six Sigma Certification providers, we never put an expiration date on your certification.
Many providers require renewals not so much to benefit their certified students, but instead to increase their own revenues.
This can be extremely lucrative for them as they force you to pay extra exorbitant costs over the course of your entire career. Even worse, these costs are often hidden the details of the expiration in fine print. It is not uncommon for a student to be shocked with this information only AFTER they have earned their achievement and see their final certificate.
Think about it… does a college degree come with an expiration date? Neither should your Six Sigma Certification.
Fortune 500 Companies Choose Us
Rest assured that our training is well recognized in the business community and we take the needs of employers very seriously. Many other training providers certify their students without a serious attempt of teaching thorough and lasting fundamentals of Six Sigma business methodologies. Our programs were designed to offer the most flexibility while still retaining a rigorous course-load. Every Six Sigma course offered by the Aveta Business Institute is self-paced.
Our programs have been used throughout the world by some of the largest companies… our certifications are very well respected. Below is a short list of Six Sigma business clients that have benefited from having their employees enrolled into our online program:
- State/Federal Government Agencies
Free Deadline Extensions
Your life can become unexpectedly busy and stressful… we aren’t looking to make things even worse by imposing unrealistic deadlines.
Since our courses are designed for individuals whose schedule demands a self-paced approach, you decide when to take your exams. There is no “set” scheduled online class time (or date). Our courses were designed to fit around your busy lifestyle.
Our students have 12 months from the time of payment to complete all of their certification requirements. However, even if you require more than 1 year to complete your program, course extensions can be requested at any time before your deadline from Customer Care (free of charge).
We Pass Our Savings Onto You!
We offer the same quality Six Sigma training you will find at many top universities.
However, many of these leading collegiate training providers have a problem. They offer both classroom-based and online-based programs.
Classroom-based training is much more expensive for these providers since they have to pay for facilities, full-time instructors, travel costs, etc. When asked to justify the higher price, their only real justification is that since an instructor speaks to an entire class, you would have learned significantly more than if you would have read the same material yourself (even though U.S. Department of Defense studies have shown that online training proved to be more effective in courses of greater complexity than classroom-based instructor-led training).
Let us not also forget that in a classroom environment, students are rushed through their programs (and often not given a chance to absorb the material) due to strict time constraints. Most importantly, students are not provided a way to easily reference the material later (it is only natural that students will forget pieces of what they have learned as time goes on).
This reasoning makes learning Six Sigma in an online environment HIGHLY preferable to classroom-based training.
In a perfect world, this shouldn’t matter since many respected colleges and universities also offer online courses. Often, these colleges and universities keep their online prices inflated to help subsidize their classroom-based programs. This is why you will see our same program sold for double or triple the price elsewhere.
We would much rather keep our prices honest and pass the savings directly to you.
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