About Us

Our History

Six Sigma Online was launched in 2004 by the Aveta Business Institute to address the high cost of traditional process improvement courses.  In the early 2000’s, it was simply not possible to obtain a quality Six Sigma Certification at an affordable price.  As a result, Six Sigma Online quickly became the #1 online training provider by offering both an effective and flexible  certification option while simultaneously saving each customer thousands of dollars.

Since that time, we have well over 150,000 certified graduates throughout the world.  Our clients range from multi-national corporations like Coca-Cola and BP to Government Organizations like the US Department of Defense.  It is hard to even think of a major organization that our training has not had an impact upon.

Our Management

The Aveta Business Institute’s Six Sigma Online was founded by process improvement specialist Craig Joseph Setter in 2004.  


Craig Joseph Setter – President & Founder

Mr. Setter found his passion for process improvement in his early 20’s while employed at a world leading manufacturer headquartered in Cleveland, Ohio.  Within just a few short years, Mr. Setter quickly advanced from a lowly entry-level “temp” position to that of a top-level executive spearheading initiatives that were vital to the organization’s growth.

However, despite his successes, his true passion was to help other people build their careers by harnessing the power of process optimization and improvement.  He realized that the only way he could have maximum impact on the world would be to transform the way that process improvement was available in the mass market.

It wasn’t long before he left behind his blossoming career in manufacturing to change the world of process improvement through his multiple organizations.

In addition to being the original founder of Six Sigma Online, driven by his passion to advance the process improvement industry further, Craig Joseph founded The Council for Six Sigma Certification (CSSC).  The objective of CSSC was to create a set of standards that will help training programs and institutions across the globe teach effective and applicable Six Sigma certification courses.

Today, The Council for Six Sigma Certification is largest industry accreditation provider to colleges, universities, and private training organizations worldwide.

Organizations such as the US Department of Treasury have sought the approval of The Council for Six Sigma Certification for their programs.  In addition, major universities like Boston University rely on the CSSC’s standards and training material as the basis for their own training programs.

In addition, Craig Joseph has been a major vocal proponent against unethical training providers. Industry-respected publications like Quality Digest have praised him for taking a stand against the highly controversial Six Sigma White Belt programs that were seemingly being created to enhance training provider profits.  When it became clear that the trend for White Belts wasn’t going away, he created his own White Belt Program and offered it to the world for free to well over 100,000 individuals. 

When he is not busy enjoying his life in the scenic Western Pennsylvania countryside with his family, Craig Joseph likes to spend his time teaching others how to implement effective process improvement techniques to not only enhance their careers, but also their finances, their passions, and ultimately their lives.

Six Sigma Founders and Leadership…

It would be an injustice to not acknowledge some of the true founders and pioneers of the Six Sigma industry whose contributions have paved the way for leading organizations like Aveta Business Institute’s Six Sigma Online to touch the lives of so many…


Bill Smith (Co-Founder)

Bill Smith was the “Co-founder of Six Sigma” along with Dr Mikel J Harry. Born in Brooklyn, New York, Smith graduated from the U.S. Naval Academy in 1952 and studied at the University of Minnesota School of Management (now known as the Carlson School of Management). In 1987, after working for nearly 35 years in engineering and quality assurance, he joined Motorola, serving as vice president and senior quality assurance manager for the Land Mobile Products Sector.  In the late 1970s, as John F. Mitchell was on the ascendancy to being named President and COO in 1980, he was joined by other senior managers, notably, CEO Bob Galvin, Jack Germain, and Art Sundry who worked in John F. Mitchell’s pager organization to set the quality bar 10 times higher.

Sundry was reputed to have shouted “Our quality stinks” at an organizational meeting attended by Galvin, John F. Mitchell and other senior executives; and Sundry got to keep his job. But most importantly, the breakthroughs occurred when it was recognized that intensified focus and improved measurements, data collection, and more disciplined statistical approaches John F. Mitchell’s untiring efforts, and support from Motorola engineer and senior management, prevailed and brought Japanese quality control methods back to the USA, and resulted in a significant and permanent change in culture at Motorola. “We ought to be better than we are,” said Germain, director of Quality Improvement. The culmination of Motorola quality engineering efforts occurred in 1986, with the help of an outside quality control consultant who joined Motorola, Bill Smith when the Motorola University and Six-Sigma Institute was founded.

Two years later, in 1988, Motorola received the coveted Malcolm Baldrige National Quality Award, which is given by the president of the United States. Smith died of a heart attack in the Motorola cafeteria in 1993.*


Bob Galvin (Co-Founder)

Robert William “Bob” Galvin was the son of the founder of Motorola, Paul Galvin, and served as the CEO of Motorola from 1959 to 1986.

Born in Marshfield, Wisconsin, Galvin went to work for Motorola in 1940. He graduated from the University of Notre Dame in 1944. In 1956 he was named the president of the company. Two years later he succeeded his father as a chief executive officer.

In 1986, Bob Galvin gave up the title of CEO while remaining chairman of the board. Under his leadership, Motorola sales had grown from $216.6 million in 1958 to $6.7 billion in 1987 and cash flow per share had grown from 89 cents to $6.10. Bob Galvin also was instrumental, along with Dr. Mikel J Harry and Motorola engineer Bill Smith, in implementing the Six Sigma quality system at Motorola.

As a result of the Six Sigma program, Motorola received the first Malcolm Baldrige National Quality Award in 1988, which is given by the President of the United States. Later, the Six Sigma processes subsequently were adopted at the General Electric Corporation. Jack Welch said: “Six Sigma changed the DNA of GE.” The Six Sigma process requires 99.99967% error free processes and products, (or 3.4 parts per million defects or less).*


Harry Mikel

Harry Mikel, an ex-Motorola employee, teamed up with colleague Richard Schroeder to found the Six Sigma Academy in the early 1990s. Like his quality management forbears, Mikel’s aim was to teach and train employees in Six Sigma tools such as Lean Six Sigma, and to guide businesses in successfully implementing Six Sigma principles in the organization.

Mikel’s first client was AlliedSignal’s Lawrence Bossidy, who applied Six Sigma to turn his ailing business around. Bossidy later also introduced close friend and CEO of General Electric, Jack Welch, to the methodology, who applied it wholesale at General Electric and achieved much documented success as a result. The Academy’s other notable clients included DuPont and Merrill Lynch.

While at Unisys, in 1987, Harry Mikel borrowed inspiration from Eastern martial arts to apply the belt argot to Six Sigma practitioners, labelling professionals Green, Yellow, Black and Master Black Belts.*


Jack Welch

John Francis “Jack” Welch Jr. (born November 19, 1935) was an American business executive, author, and chemical engineer. He was chairman and CEO of General Electric between 1981 and 2001. During his tenure at GE, the company’s value rose 4,000%.

Welch adopted Motorola’s Six Sigma quality program in late 1995. In 1980, the year before Welch became CEO, GE recorded revenues of roughly $26.8 billion and in 2000, the year before he left, they were nearly $130 billion.  By 1999 he was named “Manager of the Century” by Fortune magazine.*

*[source: wikipedia]

Originally developed by Bill Smith at Motorola in 1986, the Six Sigma Training program was created using some of the most innovative quality improvement methods from the preceding six decades. The term "Six Sigma" is derived from a field of statistics known as process capability. The term 6 Sigma refers to the ability of manufacturing processes to produce a very high proportion of output within specification. Processes that operate with "six sigma quality" over the short term are assumed to produce long-term defect levels below 3.4 defects per million opportunities. Six Sigma's goal is to improve overall processes to that level of quality or better.