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New Horizons New Horizons Project Management Academy Project Management Academy Six Sigma Online Six Sigma Online TCM Security TCM Security TRACOM TRACOM Velopi Velopi Watermark Learning Watermark Learning
Contact Sales Contact Support
Educate 360 Educate 360
New Horizons New Horizons Project Management Academy Project Management Academy Six Sigma Online Six Sigma Online TCM Security TCM Security TRACOM TRACOM Velopi Velopi Watermark Learning Watermark Learning
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FREE! White Belt Certification
Call Centers Training

Lean Six Sigma Master Black Belt Training & Certification in Call Centers

With Lean Six Sigma Master Black Belt Training and Certification in Call Centers, an individual will have demonstrated a comprehensive understanding of all key fundamentals dictating the Lean Six Sigma system, from concepts and methodologies to leadership and best practices. A Lean Six Sigma Master Black Belt in Call Centers assists in the development and execution of Six Sigma projects and provides mentoring and additional training for Six Sigma teams.

Our Lean Six Sigma Master Black Belt Certification in Call Centers is an advanced level program that requires successful completion of our Black Belt Certification Program and several project requirements.

For those seeking this achievement, you must first complete our:

  1. Black Belt Certification Program (successfully passing exams with a 70% minimum)
  2. Black Belt Level II & Level III (submitting 2 projects)

Once those prerequisites are achieved, the Master Black Belt candidate will be required to:

  • Pass a 50 question exam with a score of 90% or higher
  • Submit 2 additional DMAIC/DMADV projects for review.

This course is available in the following formats:

Standard Formats:

Six Sigma Master Black Belt in Call Centers
Lean Six Sigma Master Black Belt in Call Centers (what’s the difference?)

Begin Your Journey Today

For those that would like to begin on their path to a Master Black Belt, please visit our Lean Six Sigma Black Belt in Call Centers or Six Sigma Black Belt in Call Centers page (which has no prerequisites and will include all the lower belts).

For those that have already met our Master Black Belt requirements, please contact Customer Care for current pricing and availability.

Gained Your Black Belt Certification Elsewhere?

Already have your Black Belt Certification from an industry respected provider? Contact us to apply for a Black Belt Waiver.

FAQs

A Master Black Belt in call centers provides the strategic oversight to improve service metrics such as call resolution time, queue efficiency, and customer satisfaction. They train and mentor team leaders and Black Belts to identify root causes of performance issues and implement measurable improvements.
Typical projects include reducing average handle time, increasing first-call resolution, minimizing call transfers, and improving scheduling accuracy. Each project must demonstrate mastery of DMAIC or DMADV methodology and produce measurable gains in service quality and cost efficiency.
Master Black Belts use Six Sigma tools to establish performance baselines, develop control plans, and monitor trends that affect customer service. By guiding data-driven decision-making, they help managers coach teams toward consistent excellence.
Candidates must have earned a Six Sigma Black Belt, completed two approved DMAIC or DMADV projects, and passed all exams with a 70 percent or higher. They must then complete an advanced 50-question exam with a 90 percent passing score and submit two additional projects for Master Black Belt certification.
No. Six Sigma certifications issued through the Council for Six Sigma Certification (CSSC) do not expire. CSSC believes renewal fees mainly benefit providers, not professionals. Much like a degree, your certification remains valid for life. If you’d like to refresh your knowledge or update your certification date to highlight recent accomplishments, you can retake the exam anytime for a minimal fee. Each certification includes a verifiable ID number listed in the official CSSC register.

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