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New Horizons New Horizons Project Management Academy Project Management Academy Six Sigma Online Six Sigma Online Velopi Velopi Watermark Learning Watermark Learning
Contact Us
Educate 360 Educate 360
New Horizons New Horizons Project Management Academy Project Management Academy Six Sigma Online Six Sigma Online Velopi Velopi Watermark Learning Watermark Learning
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FREE! White Belt Certification
Call Centers Training

Lean Six Sigma Master Black Belt Training & Certification in Call Centers

With Lean Six Sigma Master Black Belt Training and Certification in Call Centers, an individual will have demonstrated a comprehensive understanding of all key fundamentals dictating the Lean Six Sigma system, from concepts and methodologies to leadership and best practices. A Lean Six Sigma Master Black Belt in Call Centers assists in the development and execution of Six Sigma projects and provides mentoring and additional training for Six Sigma teams.

Our Lean Six Sigma Master Black Belt Certification in Call Centers is an advanced level program that requires successful completion of our Black Belt Certification Program and several project requirements.

For those seeking this achievement, you must first complete our:

  1. Black Belt Certification Program (successfully passing exams with a 70% minimum)
  2. Black Belt Level II & Level III (submitting 2 projects)

Once those prerequisites are achieved, the Master Black Belt candidate will be required to:

  • Retake any exam that did not meet a minimum score of 90%
  • Submit 2 additional DMAIC/DMADV projects for review.

This course is available in the following formats:

Standard Formats:

Six Sigma Master Black Belt in Call Centers
Lean Six Sigma Master Black Belt in Call Centers (what’s the difference?)

Begin Your Journey Today

For those that would like to begin on their path to a Master Black Belt, please visit our Lean Six Sigma Black Belt in Call Centers or Six Sigma Black Belt in Call Centers page (which has no prerequisites and will include all the lower belts).

For those that have already met our Master Black Belt requirements, please contact Customer Care for current pricing and availability.

Gained Your Black Belt Certification Elsewhere?

Already have your Black Belt Certification from an industry respected provider? Already completed DMAIC/DMADV project(s)? Contact us to apply for a Black Belt Waiver and/or Project Waiver.

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The History of Six Sigma

Originally developed by Bill Smith at Motorola in 1986, the Six Sigma Training program was created using some of the most innovative quality improvement methods from the preceding six decades. The term “Six Sigma” is derived from a field of statistics known as process capability. The term 6 Sigma refers to the ability of manufacturing processes to produce a very high proportion of output within specification. Processes that operate with “six sigma quality” over the short term are assumed to produce long-term defect levels below 3.4 defects per million opportunities. Six Sigma’s goal is to improve overall processes to that level of quality or better.