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New Horizons New Horizons Project Management Academy Project Management Academy Six Sigma Online Six Sigma Online TCM Security TCM Security TRACOM TRACOM Velopi Velopi Watermark Learning Watermark Learning
Contact Sales Contact Support
Educate 360 Educate 360
New Horizons New Horizons Project Management Academy Project Management Academy Six Sigma Online Six Sigma Online TCM Security TCM Security TRACOM TRACOM Velopi Velopi Watermark Learning Watermark Learning
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FREE! White Belt Certification
Call Centers Training

Six Sigma Master Black Belt Training & Certification in Call Centers

With Six Sigma Master Black Belt Training and Certification in Call Centers, an individual will have demonstrated a comprehensive understanding of all key fundamentals dictating the Six Sigma system, from concepts and methodologies to leadership and best practices. A Six Sigma Master Black Belt in Call Centers assists in the development and execution of Six Sigma projects and provides mentoring and additional training for Six Sigma teams.

Our Six Sigma Master Black Belt Certification in Call Centers is an advanced level program that requires successful completion of our Black Belt Certification Program and several project requirements.

For those seeking this achievement, you must first complete our:

  1. Black Belt Certification Program (successfully passing exams with a 70% minimum)
  2. Black Belt Level II & Level III (submitting 2 projects)

Once those prerequisites are achieved, the Master Black Belt candidate will be required to:

  • Pass a 50 question exam with a score of 90% or higher
  • Submit 2 additional DMAIC/DMADV projects for review.

This course is available in the following formats:

Standard Formats:

Six Sigma Master Black Belt in Call Centers
Lean Six Sigma Master Black Belt in Call Centers (what’s the difference?)

Begin Your Journey Today

For those that would like to begin on their path to a Master Black Belt, please visit our Lean Six Sigma Black Belt in Call Centers or Six Sigma Black Belt in Call Centers page (which has no prerequisites and will include all the lower belts).

For those that have already met our Master Black Belt requirements, please contact Customer Care for current pricing and availability.

Gained Your Black Belt Certification Elsewhere?

Already have your Black Belt Certification from an industry respected provider? Contact us to apply for a Black Belt Waiver.

FAQs

This certification equips professionals with advanced analytical and leadership skills to improve efficiency, customer satisfaction, and service delivery in call centers. Master Black Belts lead data-driven initiatives that optimize call handling processes, reduce wait times, and strengthen agent performance across teams.
The Call Center version focuses on process control, performance measurement, and quality management within customer support environments. It helps leaders reduce variation in call handling, streamline queue management, and use statistical tools to improve first contact resolution and overall customer experience.
Candidates must first complete the Six Sigma Black Belt Certification, passing all exams with a score of 70 percent or higher and submitting two approved DMAIC or DMADV projects. For the Master Black Belt level, candidates must pass a 50-question exam with a score of 90 percent or higher and submit two additional projects demonstrating Six Sigma application in call center operations. Projects can be real or hypothetical and are reviewed by a resident Master Black Belt for structure, analysis accuracy, and measurable improvement outcomes. Students may resubmit projects as many times as needed to meet all standards.
By applying statistical analysis and process mapping, Master Black Belts identify root causes of long call times, inconsistent resolutions, and agent workload imbalance. They develop standardized workflows, set performance baselines, and ensure that improvements are sustainable through control plans and ongoing monitoring.
Master Black Belts help call centers reduce average handle time, improve customer satisfaction scores, and increase operational consistency. These data-backed improvements enhance productivity, lower operational costs, and strengthen customer loyalty.
No. Six Sigma certifications issued through the Council for Six Sigma Certification (CSSC) do not expire. CSSC believes renewal fees primarily benefit providers, not professionals. Much like a degree, your certification remains valid for life. If you wish to update your certification date or highlight recent accomplishments, you can retake the exam at any time.

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