Category: Six Sigma in Small Business

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Six Sigma and Small Business – A Winning Combination

Mention the Six Sigma process and what almost immediately comes to mind is a proficiency process for Big Business to implement.  But aren’t small businesses also vulnerable to costly errors in time and asset management, customer service and accounting mistakes? 

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Originally developed by Bill Smith at Motorola in 1986, the Six Sigma Training program was created using some of the most innovative quality improvement methods from the preceding six decades. The term "Six Sigma" is derived from a field of statistics known as process capability. The term 6 Sigma refers to the ability of manufacturing processes to produce a very high proportion of output within specification. Processes that operate with "six sigma quality" over the short term are assumed to produce long-term defect levels below 3.4 defects per million opportunities. Six Sigma's goal is to improve overall processes to that level of quality or better.