The Functions of the Administrative and Support Industry

Although the administrative and support industry can be considered a sector all on its own, it is a fact that the functions which it provides greatly benefits the functions of millions of other industries. Every firm, business, organization, or corporation requires these types of services, not only in meeting its goals, but also in being able to provide assistance to others.

There are various areas in which administrative processes are performed. Often, in a firm, these functions may range from the simplest ones to highly complicated jobs. The level of skill that people need to have while performing these functions will depend largely on the responsibilities they hold within their business.

Entry level positions are not as complicated as the positions that higher-level employees occupy, hence, the tasks that may be required from an employee on this level would be quite simple as well. For instance, he or she may be in charge of drafting business correspondence, sorting the office’s mail, or answering the phone and directing calls to the right offices.

Since improvement and promotion can be faster in these environments given an employee’s motivation level, there is a possibility that an individual may be promoted to more challenging tasks as they rise above the ranks. For instance, tasks such as arranging meetings, creating presentations, performing discussions, or preparing arguments may be added to the duties that a certain person will perform as he or she gets promoted.

As one progresses into the higher ranks in the administrative and support industry, he or she gets to experience such tasks as managing the people who are working at a lower level. After he or she earns this position, they will officially be considered a ‘manager’. Their sole responsibility is to ensure that all employees under their charge complete their tasks efficiently and completely.

Gaining entry towards this line of work is very easy as well. Most often, firms that hire the assistants to help professionals in this field will often require credentials equivalent to a high school diploma. This is especially true for positions which are considered entry level though the requirements are may change depending on the firm.

Today, the manner in which these providers determine which people to hire has significantly changed. With competitions among job seekers escalating to a much higher level, many firms have made it a point to hire those people who have actually secured a college degree. Sometimes, placement can be found via a temporary employment agency. Once competency has been proven through exemplary work, the temporary employee can be hired on for full time employment.

When in the administrative and support industry, it is important that the individuals hoping to achieve positions in this field will always have the necessary skills which their positions require. This, along with the right qualifications, will make it a lot easier for these people to be able to achieve and hold the necessary positions they are aiming for to be employed in a specific field.


Originally developed by Bill Smith at Motorola in 1986, the Six Sigma Training program was created using some of the most innovative quality improvement methods from the preceding six decades. The term "Six Sigma" is derived from a field of statistics known as process capability. The term 6 Sigma refers to the ability of manufacturing processes to produce a very high proportion of output within specification. Processes that operate with "six sigma quality" over the short term are assumed to produce long-term defect levels below 3.4 defects per million opportunities. Six Sigma's goal is to improve overall processes to that level of quality or better.