The checkout process, whether virtual or traditional is the most important moment of the retail process. Retail success also depends on positive employee interaction, availability of inventory, decreased wait time, positive customer service, stock record accuracy, on-time delivery, as well as low pricing errors. When you couple all of these opportunities for error with large volume sales, it is easy to see how the Six Sigma Methodology can be applied to the Retail industry with great success. If a store scans a million items per week and has a 1% error rate, that translates to 10,000 incorrectly scanned items a week. If that item was priced $1 less than it should have been, your company could be loosing that $10,000.00 in income every week. It should also be noted that most businesses operate at an error rate much higher than 1%.
Six Sigma is all about minimizing variability and defects to less than 3.4 per million opportunities or in other words, 99.9997% perfection. Six Sigma certification educates employees working within a successful team to not only identify the cause of defects or errors within a process but also how to devise effective and statistically driven techniques to eliminate them. Employees trained in Six Sigma can help design a flawless and customized sales and checkout process for their company. Traditional retail sales techniques and Six Sigma are both customer driven, which makes them a perfect match for your company’s retail quality improvement process, where customer satisfaction is paramount. The Six Sigma process translates well into retail sales where processes are often repeated over and over across many locations with many employees. Once these systems are statistically perfected, controls are built into the system so that positive change is sustained over time.
Overview of Six Sigma Certifications in Retail
We offer several different Six Sigma Certification and Lean Six Sigma Certification in Retail courses for your online Six Sigma training needs. Our courses include White Belt, Yellow Belt, Green Belt, Black Belt, and Master Black Belt Certification in Retail programs.
Our accredited training and certification programs in Retail provide for customized learning at every level to allow each individual a role in improving their organization’s processes. This multi-level approach fosters team unity and leads to each employee feeling more valued by the company.
The following Six Sigma Certification and Lean Six Sigma Certification in Retail options are available for our online Six Sigma training: