The hospitality industry is heavily based in customer service; it is a people-facing industry that relies on employee authenticity, professionalism, and genuine concern for the well-being and happiness of the guest or customer. In order to successfully and efficiently service hospitality guests in a cost-effective manner, many hospitality organizations have adopted the Six Sigma Methodology for process improvement. Most often it is deployed in a ‘top down’ approach where management is highly trained in Six Sigma, and then, in turn, train their employees so that everyone can work together to bring about positive change. Although it is somewhat of an untraditional pairing, Six Sigma was born in the manufacturing sector of business and puts the guest or customer satisfaction at the center of statistics-based decision making. In order to meet the needs of their guests, hospitality companies need to be able to anticipate what their customer needs and be able to provide it ‘just in time’. Inventory needs to be meticulously monitored so as to never have too much or too little of something on hand. Six Sigma hospitality organizations can create consistent quality services across multiple locations employing many people all over the world using methodically planned ‘best practices’ that are devised and then dispersed to multiple locations. When hospitality companies adopt Six Sigma Strategies, profits begin to soar.
Companies in the hospitality industry rely heavily on customer loyalty, which is why there are so many travel-based rewards, loyalty, and incentive programs. When customer loyalty is earned, profits are bolstered, especially in an industry that is highly competitive, seasonally profitable, and depends upon the leisure time and disposable income of its customers. When hospitality companies are able to anticipate the needs of guests and deliver them in a cost-effective and profitable way, that earned customer satisfaction translates to customer loyalty, which in turn increases the profits and success of the company overall. When processes are improved upon and perfected all over the world in a consistent way with Six Sigma, a traveler can expect the same services and amenities from Denver to Dubai. In the age of easily accessible digital media, hospitality services rely heavily on both online reviews and social media. This is why it is imperative that mistakes are prevented. Using tools from the Six Sigma Toolbox, hospitality professionals are able to statistically decrease mistakes to less than 3.4 per million opportunities. This is critically important to the online reputation and presence of a hospitality organization.
Overview of Six Sigma Certifications in Hospitality
We offer several different Six Sigma Certification and Lean Six Sigma Certification in Hospitality courses for your online Six Sigma training needs. Our courses include White Belt, Yellow Belt, Green Belt, Black Belt, and Master Black Belt Certification in Hospitality programs.
Our accredited training and certification programs in Hospitality provide for customized learning at every level to allow each individual a role in improving their organization’s processes. This multi-level approach fosters team unity and leads to each employee feeling more valued by the company.
The following Six Sigma Certification and Lean Six Sigma Certification in Hospitality options are available for our online Six Sigma training: