six sigma certification

Six Sigma Certification in Hospitality: Overview & Career Options

What is Six Sigma Certification in Hospitality?

The hospitality industry is heavily based in customer service; it is a people-facing industry that relies on employee authenticity, professionalism, and genuine concern for the well-being and happiness of the guest or customer. In order to successfully and efficiently service hospitality guests in a cost-effective manner, many hospitality organizations have adopted the Six Sigma Methodology for process improvement. Most often it is deployed in a ‘top down’ approach where management is highly trained in Six Sigma, and then, in turn, train their employees so that everyone can work together to bring about positive change. Although it is somewhat of an untraditional pairing, Six Sigma was born in the manufacturing sector of business and puts the guest or customer satisfaction at the center of statistics-based decision making. In order to meet the needs of their guests, hospitality companies need to be able to anticipate what their customer needs and be able to provide it ‘just in time’. Inventory needs to be meticulously monitored so as to never have too much or too little of something on hand. Six Sigma hospitality organizations can create consistent quality services across multiple locations employing many people all over the world using methodically planned ‘best practices’ that are devised and then dispersed to multiple locations. When hospitality companies adopt Six Sigma Strategies, profits begin to soar.

Companies in the hospitality industry rely heavily on customer loyalty, which is why there are so many travel-based rewards, loyalty, and incentive programs. When customer loyalty is earned, profits are bolstered, especially in an industry that is highly competitive, seasonally profitable, and depends upon the leisure time and disposable income of its customers. When hospitality companies are able to anticipate the needs of guests and deliver them in a cost-effective and profitable way, that earned customer satisfaction translates to customer loyalty, which in turn increases the profits and success of the company overall. When processes are improved upon and perfected all over the world in a consistent way with Six Sigma, a traveler can expect the same services and amenities from Denver to Dubai. In the age of easily accessible digital media, hospitality services rely heavily on both online reviews and social media. This is why it is imperative that mistakes are prevented. Using tools from the Six Sigma Toolbox, hospitality professionals are able to statistically decrease mistakes to less than 3.4 per million opportunities. This is critically important to the online reputation and presence of a hospitality organization.

Six Sigma is a methodology that utilizes statistical tools and concepts to identify variations or defects in a process.  An Accredited Six Sigma Certification in Hospitality indicates an individual has achieved a particular level of knowledge in the study and application of this methodology. This type of certification will make you a more valuable asset in any industry and enhance your career greatly.

Hospitality is a broad industry that is considered to include any business or corporation offering lodging, food & beverage, amusement parks, air travel & transportation, cruises and/or entertainment. In other words, the hospitality industry is comprised of any organization or business that has to do with tourism. Six Sigma is historically considered a process for decreasing variability in the manufacturing process. Because of its data-driven success, the Six Sigma process is catching on in other industries, even primarily service-based industries like Hospitality.

The line between productivity and customer satisfaction is very fine when it comes to Hospitality services; there is often increased competition and tight profit margins. Implementing the Six Sigma Process is the key component that will separate your hospitality business apart from the competition by increasing productivity and profits.

Our Six Sigma in Hospitality programs are the same exceptional courses you will find in our standard Six Sigma programs while featuring customized videos that have been specially developed for the Hospitality industry.

Top 5 reasons why people REALLY choose a Six Sigma Certification in Hospitality

Because the Six Sigma process both eliminates errors and improves quality, customers start to take notice and become loyal to the brand, knowing that they will always be able to get the best possible products at the lowest possible prices and with the least hassle at every interaction. A specialty Six Sigma certification in Hospitality will give your employees the practical tools to help increase customer loyalty; a necessary part of the success of any Hospitality Company.

Companies who utilize Six Sigma methods know the importance of quality, and the quality of their employees are at the top of the list. Six Sigma Certified Employees are a resource that all companies are willing to invest in; especially when it comes the hospitality industry. This is why salaries of Six Sigma Certified individuals are on average, significantly more than their non-certified colleagues. When the leading companies of the world look to hire upper level hospitality professionals, they know that individuals who hold Six Sigma Certifications are invaluable resources – especially when that certification is rooted in Hospitality knowledge.

Six Sigma improves the overall corporate culture within a company. Because of the hierarchy of Six Sigma Certified individuals, everyone knows their role and expectations within the company – and exactly how teams need to work together to bring about positive changes within a company. As these teams reach both short term and long term goals, they form bonds that strengthen the overall company as a whole. Furthermore, as they start to see the results of their hard work (satisfied and loyal guests who return) the drive to continue to reach goals is fostered and rewarded. Six Sigma Certified individuals can seamlessly join Six Sigma Teams already working on projects, especially when their certification is rooted in Hospitality.

While the chief concern for Hospitality Professionals is satisfied customers, eliminating errors is definitely a way to accomplish this. By eliminating the errors at every point of a company’s interaction with customers – brand loyalty is earned and customers will return if they are confident in the capabilities of a Six Sigma-led organization. This is especially seen in a Hospitality Organization’s online presence. Positive reviews are necessary for success in the hospitality industry.

The process of eliminating errors in products naturally leads to improved quality. A specialized Six Sigma Certification in Hospitality will give your employees the tools to help anticipate customer needs and deliver them when necessary. This increases overall customer satisfaction, which leads to customer loyalty.

Job Opportunities with Six Sigma Certification in Hospitality

An Accredited Six Sigma Certification is a valuable asset in today’s job market. A Six Sigma Certified professional is in high demand and is highly respected. The goal of Six Sigma in Hospitality is a happy loyal customer who has been shown authenticity, professionalism, and genuine concern from employees of the organization they are being serviced by. By enrolling in Six Sigma Certification with a specialization in Hospitality, career opportunities will open for positions all over the world. 

Our certifications have attracted the largest and most respected names in Hospitality including Disney, Marriott, Hilton, InterContinental, Wyndham, and many more.

 

AVERAGE SALARIES (COMPARISON):

Master Black Belt Certification (Price: $1795 USD)
Average Salary: $100,000 - 135,000 USD
Black Belt Certification (Price: $995 USD)
Average Salary: $95,000 - $110,000 USD
Green Belt Certification (Price: $395 USD)
Average Salary: $85,000
Yellow Belt Certification (Price: $195 USD)
Average Salary: $65,000
White Belt Certification (Free)
Avg. Salary: $42,000
Note: Just as any educational achievement, your career prospects of being Six Sigma Certified is extremely dependent on several factors. Location, previous experience, industry type, etc. all will play an enormous role. 

Overview of Six Sigma Certifications in Hospitality

We offer several different Six Sigma Certification and Lean Six Sigma Certification in Hospitality courses for your online Six Sigma training needs. Our courses include White Belt, Yellow Belt, Green Belt, Black Belt, and Master Black Belt Certification in Hospitality programs.

Our accredited training and certification programs in Hospitality provide for customized learning at every level to allow each individual a role in improving their organization’s processes. This multi-level approach fosters team unity and leads to each employee feeling more valued by the company.

The following Six Sigma Certification and Lean Six Sigma Certification in Hospitality options are available for our online Six Sigma training:

Six Sigma Certification in Hospitality Levels:

Six Sigma certification in the Hospitality field is similar to other professional courses, in that after meeting specified guidelines and following the required procedure, individuals are certified as capable of applying the knowledge in their respective field. There are several stages of the program and with each qualifying level, certain exam scores must be achieved.  These levels are designated in the same manner as a martial arts certification grade, ranging from White Belt (at the lowest level) to Master Black Belt (at the highest level):

WHITE BELT TRAINING AND CERTIFICATION IN HOSPITALITY PROGRAM

Six Sigma White Belt training is an ideal beginner level for those simply looking to understand the basics of Six Sigma. It works best for employees who are unfamiliar with Six Sigma and want to learn more about the methodology and how it can impact an organization.

For a limited time, we are providing free White Belt training and allowing the public to obtain an official Six Sigma White Belt Certification at no cost. As this service is being provided at no cost, please understand that we do not provide instructor or technical support for the Six Sigma White Belt training and certification. This “Six Sigma” Certification is also available in a “Lean Six Sigma” version.

black beltYELLOW BELT TRAINING AND CERTIFICATION IN HOSPITALITY PROGRAM

Our Yellow Belt course teaches the relationships between improving quality processes and an organization’s profitability. A certified Six Sigma Yellow Belt has received introductory training in the fundamentals of Six Sigma.

In this training and certification program, you will be trained to identify, monitor and control profit-eating practices within your own processes. You will also be prepared to feed such information to the Black Belts and Green Belts working on larger scale projects. This “Six Sigma” Certification is also available in a “Lean Six Sigma” version.

black beltGREEN BELT TRAINING AND CERTIFICATION IN HOSPITALITY PROGRAM

This course trains and certifies the employees that will directly participate in Six Sigma projects. Our training develops enhanced problem-solving skills and teaches you to apply statistical methods for process improvement.

Green Belt training is ideal for anyone looking to get the most out of their career. Improving the quality of processes and experiences has long been effective within all industries and environments. Employees trained in Six Sigma effectively improve customer satisfaction and consistently increase profitability.  Much of a Green Belt Certified individuals responsibilities are to manage small scale project while also supporting Black Belts in larger endeavors. This “Six Sigma” Certification is also available in a “Lean Six Sigma” version.

This course trains and certifies those who will lead Six Sigma efforts within the organization. A Six Sigma Black Belt Certification will drastically improve your employment opportunities. It not only certifies your knowledge of Six Sigma, but also your qualifications to lead efforts within the organization.

A certified Black Belt exhibits leadership qualities, understands team dynamics, and assigns all team members with roles and responsibilities. In this role, Black Belts also coach, develop, and advise the management and the employees to achieve common goals. This “Six Sigma” Certification is also available in a “Lean Six Sigma” version. 

black beltMASTER BLACK BELT TRAINING AND CERTIFICATION IN HOSPITALITY PROGRAM

This is an advanced level program that requires successful completion of our Black Belt Certification Program and several project requirements.  For those seeking this achievement, please refer to the bottom of our Black Belt Certification page. This “Six Sigma” Certification is also available in a “Lean Six Sigma” version.

Why Over 6 Million People Have Come to See What We Offer

As one of the most established and longest running providers in the industry for online Six Sigma Training & Certification, we have had millions of people just like you weighing our training against the competition.  Here are just a few reasons why many prospective training candidates who have performed their due-diligence have chosen to trust us with their educational needs. 

Fully Accredited

Not only is our organization accredited by The Council for Six Sigma Certification (the largest industry accreditation provider to colleges, universities, and private training organizations worldwide), but we also share some of the same original founders.  This speaks volumes to our heritage and our underlying commitment to quality education and consumer value. Many providers come and go, but we have remained a trusted industry pioneer.

Six Sigma Online was among the very first to offer online-based Six Sigma training and certification. Over 150,000 certified graduates from the Americas to Asia to the Middle East have trusted our accredited programs to enhance their careers.

Our clients range from multi-national corporations like Coca-Cola and BP to Government Organizations like the US Department of Defense.

Find out why we are the trusted choice today!

Unlike many Six Sigma Certification providers, we never put an expiration date on your certification.  

Many providers require renewals not so much to benefit their certified students, but instead to increase their own revenues.

This can be extremely lucrative for them as they force you to pay extra exorbitant costs over the course of your entire career.  Even worse, these costs are often hidden the details of the expiration in fine print.  It is not uncommon for a student to be shocked with this information only AFTER they have earned their achievement and see their final certificate.

Think about it… does a college degree come with an expiration date?  Neither should your Six Sigma Certification.

Rest assured that our training is well recognized in the business community and we take the needs of employers very seriously. Many other training providers certify their students without a serious attempt of teaching thorough and lasting fundamentals of Six Sigma business methodologies. Our programs were designed to offer the most flexibility while still retaining a rigorous course-load. Every Six Sigma course offered by the Aveta Business Institute is self-paced.

Our programs have been used throughout the world by some of the largest companies… our certifications are very well respected. Below is a short list of Six Sigma business clients that have benefited from having their employees enrolled into our online program:

  • Apple
  • Google
  • Microsoft
  • Facebook
  • Amazon
  • Coca-Cola
  • Samsung
  • Disney
  • State/Federal Government Agencies

Your life can become unexpectedly busy and stressful… we aren’t looking to make things even worse by imposing unrealistic deadlines. 

Since our courses are designed for individuals whose schedule demands a self-paced approach, you decide when to take your exams.  There is no “set” scheduled online class time (or date).  Our courses were designed to fit around your busy lifestyle.

Our students have 12 months from the time of payment to complete all of their certification requirements.  But again, our students are never  pressured to finish their program. Even if you require more than 1 year to complete your program, course extensions are always available before the deadline upon request from Customer Care (free of charge).

We offer the same quality Six Sigma training you will find at many top universities. 

However, many of these leading collegiate training providers have a problem.  They offer both classroom-based and online-based programs. 

Classroom-based training is much more expensive for these providers since they have to pay for facilities, full-time instructors, travel costs, etc.  When asked to justify the higher price, their only real justification is that since an instructor speaks to an entire class, you would have learned significantly more than if you would have read the same material yourself (even though U.S. Department of Defense studies have shown that online training proved to be more effective in courses of greater complexity than classroom-based instructor-led training).

Let us not also forget that in a classroom environment, students are rushed through their programs (and often not given a chance to absorb the material) due to strict time constraints.  Most importantly, students are not provided a way to easily reference the material later (it is only natural that students will forget pieces of what they have learned as time goes on).

This reasoning makes learning Six Sigma in an online environment HIGHLY preferable to classroom-based training.

In a perfect world, this shouldn’t matter since many respected colleges and universities also offer online courses.  Often, these colleges and universities keep their online prices inflated to help subsidize their classroom-based programs.  This is why you will see our same program sold for double or triple the price elsewhere.

We would much rather keep our prices honest and pass the savings directly to you.

Reviews & Testimonials:

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Originally developed by Bill Smith at Motorola in 1986, the Six Sigma Training program was created using some of the most innovative quality improvement methods from the preceding six decades. The term "Six Sigma" is derived from a field of statistics known as process capability. The term 6 Sigma refers to the ability of manufacturing processes to produce a very high proportion of output within specification. Processes that operate with "six sigma quality" over the short term are assumed to produce long-term defect levels below 3.4 defects per million opportunities. Six Sigma's goal is to improve overall processes to that level of quality or better.