Understanding the Importance of Each and Every Six Sigma Tool; VOC and Process Management

Every Six Sigma tool has a specific application, but each resource in your toolbox will work together in order to promote your business toward higher levels of efficiency and success. The primary objective of this methodology is to keep companies working to better themselves, their operations, their services or products, and their relationship with consumers. These efforts help companies to stand out in their industries, which is vital now that competition in many fields is fierce.

One Six Sigma tool is the VOC or the Voice of the Customer. This is used to promote consumer driven engineering. Companies can start producing products that address real customer needs and concerns. People will be better able to shop for goods that supply supreme levels of satisfaction rather than merely buying items that only address one or two of their needs.

The ability to do this requires a business to diligently collect statistical data, especially from clients. This must be done in a strategic manner by asking questions that will lead to highly informative responses. For instance, a company might need to know how people want to see their products improved, what they currently like about them, and which issues are most frustrating.

In order to use this Six Sigma tool effectively it will be necessary for businesses to have appropriate methods for graphing data or creating charts, for instance statistical software. These tools will enable team leaders to determine which changes will best reflect the requirements and wishes of buyers and prospective buyers. They can then implement strategies that will help companies to reach these goals.

Much of the Six Sigma Program is based upon the statistical analysis of data. This is why so many companies are able to rely wholeheartedly on the methodology, in spite of its massive requirements for widespread change. Changes will only be implemented based upon the hard facts that have been accumulated. This tends to be a lot more effective than simply trying new things out and hoping that they work.

Another tool that companies can use is process management. This is a statistical measure that is employed to ensure that all available resources are being used with the utmost efficiency. Companies can check to see whether they are using all of their IT equipment according to its true capacity, for instance, and they can verify whether or not there are redundancies within their workforce among other things.

There are many other resources that will be employed in order to improve a Six Sigma Business overall. Each one of these things can lower the overhead of an organization while enhancing overall productivity. Most importantly, however, these things can help companies make a far better impression on their markets, whether they are attracting new prospects or better fulfilling the needs of existing clientele.

Ultimately, every Six Sigma tool can be used to help a business enhance its own good will, to promote increased word of mouth advertising, and to promote far more substantial profit levels. Without this method of self-improvement, many commercial entities will continue to suffer the loss of unnecessary production waste. They can additionally lose customers to businesses that are dedicated to providing optimal levels of client satisfaction.  

If your business is suffering when it comes to quality control and customer satisfaction, it will be worthwhile to look into the Six Sigma System and its tools and resources.  While it is a large commitment in both time and money, it has been shown to be an overall worthwhile undertaking for many businesses.