The Path to Quality through Six Sigma

The Path to Quality suggested in the Six Sigma model does not use any new techniques but outlines a new way of combining already established statistical theories to achieve better results. The guiding principles on change can be applied to both products and services. The pillars of this process are vision, goals, strategies, and key performance indicators, as well as focusing on continuous improvement projects.

Vision is defined as a representation of where you would like to be or what you would like your company to achieve within a certain time frame. This is usually the beginning of a long journey toward better quality products and services. It acts as a guiding principle and initiator of actions.

Each project must have relevant goals. They come in a combination of long term and short term targets. The targets guide your plan since you must put in place a way of achieving what you have set out. They must be realistic, measurable, achievable, specific and within a certain time frame.

Upon identification of your goals, Six Sigma approach demands that you lay down strategies that will deliver the on the target. The strategies take into account your ability and resources available for delivery. The overall strategy outlines the specific actions that will be taken and a timeframe within which to accomplish them. It also includes the people that will be involved in the actions and expected results.

Implementation of the project should identify the key focus areas. These are the sections within the project or process where pressure will be applied in order for expected results to be achieved. This helps in prioritizing and avoiding resource and time wastage. It instills efficiency in production or delivery.

Identifying key performance indicators helps in keeping a Six Sigma project on track. The indicators are necessary during midterm evaluation and assessments. They will inform the next course of action if the strategies developed are delivering expected results. These indicators must be in line with expected results and reflect an element of time and resource use.

Six Sigma approach is a series of continuous improvement projects with the aim of raising the quality over time. These improvements focus on the goods and services within the framework of customer satisfaction. This is because expectations from clients change with time and they will demand something better even when you think you have given the best. The quest for the best must therefore never cease.

Achieving the best quality depends on commitment of the leadership to deliver, focusing on the needs and expectations of customers as well as strategic deployment of resources and services. Everyone within the structure of delivery must be included in the project. This is what having an integrated approach to delivery means. Discipline must be instilled into the system through necessary measures, analysis, targeted improvements, and controls. Education and training play a major role in delivery.