6 Sigma Categories
Business & Career Improvement
The Importance of Business Communication
Good communication means your message is being sent and those receiving it clearly understand it in it’s entirely. Because of this, they are more likely to respond to it in a positive manner. When this occurs, it means the message was communicated effectively. A customer who receives poor communication from an employee will most likely have an unfavorable response to a company. The reason for this could be because the person listening does not possess a clear understanding of what the person doing the talking is actually saying. Perhaps the request is unclear, or maybe the person listening did not pay close enough attention.
Communication is one of the most basic functions of management in any organization. Its importance can never be over emphasized. It is the process of transmitting ideas, thoughts, information, opinions, and plans between various parts of an organization or sometimes to those on the outside of an organization who have a vested interest in the business and need to know the information.
Human relations cannot be present without communication. Good and effective communication is required for both personal relationships and successful business relationships. You can use business software and other popular applications for writing communications, or you can utilize the telephone and in-person methods for the spoken part. No matter how you communicate, make sure there is both talking and listening going on and that you take the time to carefully consider what is being said to you.
All three forms of communication are important to a business. The written communications can serve as a record of sorts while the phone conversations can facilitate the beginning of a great business relationship. The in-person communication will also help to further promote the business principles as well as the products. Face-to-face communication is especially important between companies and their customers. This is what keeps them coming back time and time again and what can place the business in the forefront of many situations that are perfect for acquiring and maintaining customers.