6 Sigma Categories
Business & Career Improvement
The Basic Definition and Principles of a Quality Management Plan
Any seasoned business person has heard or read about the importance of setting up a quality management plan. A lot of businesses both big and small already have one in place. If this is something your business lacks, you should seriously consider implementing one.
The term quality management plan literally means exactly what the words suggest. It is a type of plan that is related to a company’s mission to ensure that it delivers quality products and services that will keep their customers satisfied. Having and implementing such a plan is good for business, because only customers who are satisfied with what you offer will be happy to do business with you, and therefore, keep coming back.
Assuring both your old and prospective customers of your commitment to delivering top quality products and services is a very important concept. This will allow you to build a good brand name that will help ensure that your company or venture will remain in business for years to come. Satisfied customers will easily become brand loyalists who will always keep returning to do business with you when you offer them great products or services for a great value.
In order to ensure that you only continue to produce and release fantastic products at a great value, you need to have an organized and through quality management plan. The first thing to do to create an efficient system is to identify the right objectives. The right objectives should properly reflect the needs of your customers. You can use client feedback as your source for identifying these needs.
After knowing what your customers need, it is easy to identify what your quality system should accomplish. Next, you need to define the various employee roles and responsibilities. This simply involves deciding who takes charge of what. Team members should be encouraged to ask questions to ensure good communication and thus, a proper understanding of what needs to be done and what is expected from each of them. When an employee knows what tasks to do, and how to do them without question, employee morale will increase, which will also increase customer satisfaction by default. Customers want to deal with happy and competent employees; this will only help the bottom line.
After defining roles and responsibilities, it is important to design a structure for coordination. Most companies usually set up several teams to take charge of various standards and responsibilities. Each team in charge of making sure a product value standard is met. This team must also work in harmony with all other teams. If this is not done sufficiently, team efforts may conflict and contradict each other, which will make the attainment of set objectives difficult.
The final step is setting up the schedule definition and plan task. This step involves defining specific tasks that must be accomplished and deciding the specific time frame in which they must be completed. With this final step done, you would have defined the quality management objectives that needsto be meet, decided who takes charge of what, defined the structure and set up specified goals and time frames for actualization.
A quality management or assurance plan goes further than just ensuring that customers are satisfied. It can also help a company to quickly and easily achieve ISO certification. ISO certification is optional for many companies but it does come with some benefits. Certified companies are ranked better in the eyes of consumers and business partners. There is no doubt that a company only stands to benefit by having a good quality management assurance plan in place; create yours today!