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Lean Six Sigma Metrics- Measure Good, Not Bad
Lean Six Sigma has many different elements and practices to consider before it is simply taken into hand and applied wherever someone sees fit. Learning the training behind Lean Six Sigma will include an education in Six Sigma Methodology as well as the Lean principles that it is combined to make Lean Six Sigma.
When studying your various projects and processes, you need to make sure that you are able to get the correct measurements and not use metrics that have a negative connotation. The problem lies in the fact that these metrics influence the behaviors that occur. Bad measurements elicit bad behavior, and good measurements elicit good behavior.
Metrics simply refer to the process of collecting data and calculating how it translates into a quantified analysis of the problem at hand. Having the right metrics, no matter how simple it seems, is largely dependent upon how much experience you have with Lean Six Sigma and also how well your Six Sigma Training was completed. The purpose of using metrics is to determine who is benefiting from any particular service or product, and then tweaking that process or product to make it better and get a better return on your investments.
Your organization needs to focus on who it serves, what they’re looking for, and how you will determine if you’re delivering what they want or not. For example, a manufacturing plant that is worried about fixing a problem on the line might not immediately think of the customer that is involved in the end result and how they’d suggest to take care of the problem. However, by using Lean Six Sigma and having the proper training, Lean Six Sigma can prove to be an asset to any business no matter how big or how small.
If you aren’t getting the results that you desire from your business or organization, you need to take the time to consider your core score, or the people that you serve and how you measure your service. Use that information to develop a plan to improve that score with the use of Lean Six Sigma and process improvement.
Once you’ve figured out the ‘who’, ‘what’, and ‘why’, you can then move on to using metrics to make measurements of old processes or products. Just remember that you want to measure the good to make improvements, because measuring the bad aspects will only create more complications and incomplete solutions.