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Business & Career Improvement
Using Six Sigma Quality Management Techniques
The notion of quality is imperative for many businesses. Many customers will place importance on the fact that they will require a good quality product in exchange for their hard-earned money. So, if a business does not make sure that it maintains satisfactory standards it will probably start to reduce sales as the customers will opt for better quality products provided by competitors.
There are a range of methods which are used by businesses to measure quality. There are also a number of techniques which are utilized to maintain good quality levels. One such technique is referred to as the Six Sigma quality methodology. This strategy is principally concerned with establishing the quality standards which the business sets for its products. The management will make it a point to inform workers, especially those who are involved in production, that these standards are the goals which have to be met, and ideally surpassed.
Throughout the process, it is crucial that regular measurements are taken. This calls for routine checks and supervision. In order to make sure that all those involved are doing their best to reach these goals, it is important to set controls. In fact many businesses usually also adopt reward systems so as to further encourage workers to contribute to reach these goals. The data that is attained through final products, evaluations and supervision is collected for further perusal by managerial personnel. This information is measured, and comparisons to previous data are made so as to see if the goals are being reached, and if there can be any ameliorations.
It is important to analyze the data so as to see what the next steps should be. If satisfactory results are acquired, then management will generally set new goals, which are more demanding. It is however important to make sure that they are attainable. If negative results were attained, and the goals were not reached, then corrective action needs to be taken. It is therefore crucial to see what went wrong and check out what can be done to make things better.
The Six Sigma methodology focuses on these systems. In order to make the whole process more complete, statistical control mechanisms are also used. A range of statistical data is computed so as to establish which settings are best, or the most viable. Different combinations will be suggested and tested so as to come up with the best way forward.
If a particular method fails or does not present acceptable outcomes, it will be evaluated, tested and changed accordingly. This process may need to be done a number of times before the best method is found. Each time, statistical records will be computed and analyzed so as to ensure that proper steps are taken and recorded for future use too.
Whenever a method or set of techniques is going to be used, it is essential that all those involved will be made aware of everything. This Six Sigma strategy is meant to lead to better performance; the most suitable techniques and processes, which will ultimately result in better quality. This will be made clear through positive results such as fewer defects in products, and more efficiency, so as to eventually reach the Six Sigma goal of less than 3.4 DPMO (defects per million opportunities).
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