If you’re looking for a faster way to speed up processes or improve product quality, Six Sigma Training can definitely benefit your organization. It’s common knowledge among those with the training that there are many uses for Six Sigma Projects within a variety of companies and industries. However, when it comes to figuring out exactly how Six Sigma Methodology can impact your business, it might prove to be a little more challenging than you anticipated. Here are some real-life examples of how any business can use Six Sigma to improve their business.

A call center is experiencing high call volumes with the inability to handle the number of calls coming in. They have the staff necessary, but their software is dated and crashes on a regular basis, creating more problems in the flow of business. There is no chain of command within the call center. There are two separations: management, and non-management. A Six Sigma team is brought in to do two things: resolve the software issue by upgrading to a solution that suits the company, and to create a chain of command that offers better division of employees and a better use of resources.

A retail store manager notices that customers tend to stack up around mid-day on the weekends, even when the store has all employees available. There is no structure in handling customer volume and only two cash registers are available. Six Sigma Methodology is used to devise an actual flow for customers who enter the store, and to improve the checkout process so that more people can come and go in a shorter amount of time.

The once 10 minute wait in the checkout goes down to less than 5 minutes with the addition of a third register dedicated to returns, exchanges, and inventory checking. Employee tasks are also designated, including greeting, customer service, cash register operation, and restocking as needed.

These are only two examples of how Six Sigma Training can impact businesses of all types and sizes. There are many more uses of this process throughout a variety of industries. The point of this, though, is so that you understand that when change or improvement is needed, there is definitely a place for Six Sigma in your business or organization. Trial and error processes and guesswork are all good and well, but they don’t provide a level of detailed, quantified data to determine the best improvement methods like a Six Sigma Process will.