The Six Sigma methodology uses many different tools to increase the quality of products and services. Most of these tools are statistical in nature.

Gap analysis is a Six Sigma quality control tool that compares actual performance with the potential performance of a business. Gap analysis detects the level of underperformance in a business due to poor utilization of resources and helps marketing managers decide on the marketing strategy that yields the best results.

When was the last time you conducted a thorough review of your manufacturing operation? Are you employing the latest technology? Are there unnecessary steps in the production process that are generating waste? If you are not able to answer yes! to all of these questions, it is time to conduct a Six Sigma quality review of your manufacturing processes.

Changing the way in which a company does business, in order to better serve the customer, is a huge undertaking and shouldn’t be done without solid evidence to support the change.   Enter the Kano Model, often used within the Six Sigma Methodology.

The six sigma quality improvement method is deeply rooted in statistical theory.  It is important to understand this statistical frame of thought before approaching a Six Sigma Project for your company.  This article is an introduction to Hypothesis Testing, a concept that is crucial to success when it comes to quality control.

When considering the implementation of a Six Sigma program for your IT Department, the most popular approach is using Lean Six Sigma. The ability to quickly eliminate waste appeals to businesses from a financial perspective and this streamlined approach makes it a more attractive option for those working in IT.

The Hawthorne Effect had its birth in research studies that were held in 1924 at the Hawthorne Plant where the Western Electric Company made telephone hardware for AT&T.  The experiments, designed to study worker productivity under different circumstances, uncovered what is now known as the Hawthorne Effect of human behavior. It was at this same time and place that many of the rudimentary principles of Six Sigma were also developing.

Six Sigma projects are often developed and executed to enhance production tests. A key part of this process is developing the right metrics. Metrics involved in enhancing production tests need to consider the strengths and weaknesses of both traditional and alternative production test metrics.

IT is often an area initially overlooked by managers in a company when implementing Six Sigma. This is a costly mistake, as Six Sigma has proven to be highly effective in managing automated IT processes across most, if not all, domains of the business.

These Six Sigma tools and templates are intended for the benefit of students enrolled in our free promotional training program.   These tools and templates are provided "as-is" (i.e. we do not offer additional support for them).