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 »  Home  »  Six Sigma Specialized (By Industry)  »  Six Sigma in Sales & Marketing
Six Sigma in Sales & Marketing
 
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» Cutting-Edge Methods Help Target Call Center Waste
By Six Sigma Training Assistant | Published 08/25/2008 | Six Sigma Specialized (By Industry) , Six Sigma in Sales & Marketing | Unrated
There are different activities undertaken in call centers; planning, call routing, after-call operations, research operations on unresolved calls, reporting and staff scheduling.  The most important function is the handling of calls, inbound as well as outbound. This function is repeated a number of times throughout the day and needs lots of improvement. 
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» Guidelines For Making Lean Six Sigma Work In Sales
By Six Sigma Training Assistant | Published 06/26/2008 | Six Sigma in Sales & Marketing | Unrated
For a long time, Lean Six Sigma has been implemented in the manufacturing and engineering sectors.  One recent area of implementation is sales departments.  It has been proven by successful implementations in various companies that Six Sigma can be equally effective in the sales process.
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» Measuring And Improving Service Processes With Six Sigma
By Six Sigma Training Assistant | Published 06/24/2008 | Six Sigma Specialized (By Industry) , Six Sigma in Military/Defense , Six Sigma in Finance , Six Sigma in Healthcare , Six Sigma in Small Business , Six Sigma in IT (Information Technology) , Six Sigma in Sales & Marketing | Unrated
Services are primary to any organization, be it manufacturing, financial or service sector. Loan processing in financial institutions, the accounts departments in manufacturing companies and recruitment units of all sorts of companies are nothing but the services processes of the organization.

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» Six Sigma For Sales And Marketing
By Six Sigma Training Assistant | Published 05/11/2008 | Six Sigma in Sales & Marketing | Unrated
Six Sigma has certainly worked wonders for industrial work processes, but can it do the same for other organizational functions such as sales and marketing? Well, the answer is certainly positive because the basic concepts and methodologies of Six Sigma are quite practical in nature, and are based on scientifically proven methods and techniques.
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» Using Six Sigma VOC To Improve Sales
By Six Sigma Training Assistant | Published 05/10/2008 | Six Sigma , Six Sigma in Sales & Marketing | Unrated
Six Sigma utilizes a wide variety of tools and techniques for carrying out business process reforms, but the one tool that is most commonly utilized is the VOC, which stands for "Voice of the Customer". This tool stands apart from the rest because it enables businesses to achieve their core objectives, i.e. sales and profit maximization. 
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