Services are primary to any organization, be it manufacturing, financial or service sector. Loan processing in financial institutions, the accounts departments in manufacturing companies and recruitment units of all sorts of companies are nothing but the services processes of the organization.
Six Sigma has certainly proved its worth in all types of corporate organizations, big and small - but when we talk about non-corporate government undertakings, it's difficult to determine Six Sigma's effectiveness. Only a few non-corporate organizations have implemented Six Sigma, and this is why it is very difficult to make any definitive conclusions at this point of time.
In the world of business, no successful company can ever say with conviction that it will continue to be as efficient and profitable as it is now. This is because the productivity of a business can be easily affected by a number of external as well as internal factors.
In recent times the focus of business community has shifted to transactions instead of manufacturing. For instance, the reservation system of an airline is considered to be more valuable than the airlines themselves. Business units now focus extensively on deploying Six Sigma in their transaction processes to reduce errors and improve their transaction quality.
Six Sigma in Military/Defense
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