Articles - Six Sigma in Sales & Marketing en-us http://www.sixsigmaonline.org/articlelive N/A http://www.sixsigmaonline.org/articlelive info@sixsigmaonline.org 20 http://www.sixsigmaonline.org/articlelive/articles/646/1/Putting-Six-Sigma-Certification-to-Work-in-Business-To-Business-Sales/Page1.html Sales process results are highly related not to sales people, but the customer. The Six Sigma philosophy can be used to achieve great results by creating and building up a relationship with customers and their requirements. info@sixsigmaonline.org (Six Sigma Training Assistant) Mon, 15 Sep 2008 00:00:00 -0400 http://www.sixsigmaonline.org/articlelive/articles/626/1/Cutting-Edge-Methods-Help-Target-Call-Center-Waste/Page1.html There are different activities undertaken in call centers; planning, call routing, after-call operations, research operations on unresolved calls, reporting and staff scheduling.  The most important function is the handling of calls, inbound as well as outbound. This function is repeated a number of times throughout the day and needs lots of improvement.  info@sixsigmaonline.org (Six Sigma Training Assistant) Mon, 25 Aug 2008 00:00:00 -0400 http://www.sixsigmaonline.org/articlelive/articles/570/1/Guidelines-For-Making-Lean-Six-Sigma-Work-In-Sales/Page1.html For a long time, Lean Six Sigma has been implemented in the manufacturing and engineering sectors.  One recent area of implementation is sales departments.  It has been proven by successful implementations in various companies that Six Sigma can be equally effective in the sales process. info@sixsigmaonline.org (Six Sigma Training Assistant) Thu, 26 Jun 2008 00:00:00 -0400 http://www.sixsigmaonline.org/articlelive/articles/568/1/Measuring-And-Improving-Service-Processes-With-Six-Sigma/Page1.html Services are primary to any organization, be it manufacturing, financial or service sector. Loan processing in financial institutions, the accounts departments in manufacturing companies and recruitment units of all sorts of companies are nothing but the services processes of the organization. info@sixsigmaonline.org (Six Sigma Training Assistant) Tue, 24 Jun 2008 00:00:00 -0400 http://www.sixsigmaonline.org/articlelive/articles/523/1/Six-Sigma-For-Sales-And-Marketing/Page1.html Six Sigma has certainly worked wonders for industrial work processes, but can it do the same for other organizational functions such as sales and marketing? Well, the answer is certainly positive because the basic concepts and methodologies of Six Sigma are quite practical in nature, and are based on scientifically proven methods and techniques. info@sixsigmaonline.org (Six Sigma Training Assistant) Sun, 11 May 2008 00:00:00 -0400 http://www.sixsigmaonline.org/articlelive/articles/522/1/Using-Six-Sigma-VOC-To-Improve-Sales/Page1.html Six Sigma utilizes a wide variety of tools and techniques for carrying out business process reforms, but the one tool that is most commonly utilized is the VOC, which stands for "Voice of the Customer". This tool stands apart from the rest because it enables businesses to achieve their core objectives, i.e. sales and profit maximization.  info@sixsigmaonline.org (Six Sigma Training Assistant) Sat, 10 May 2008 00:00:00 -0400 http://www.sixsigmaonline.org/articlelive/articles/456/1/Design-Of-Experiments-In-Marketing/Page1.html Six Sigma initiatives ought to be used for marketing. There would not be a better way to explain the association between the needs and wants of a customer and the service/products a company provides than marketing. Nevertheless, there is inadequate data on the crucial Xs that affect the decision making process of purchasing.   info@sixsigmaonline.org (Six Sigma Training Assistant) Wed, 05 Mar 2008 00:00:00 -0500 http://www.sixsigmaonline.org/articlelive/articles/452/1/How-To-Make-Lean-Six-Sigma-Work-For-Sales-Operations/Page1.html Over the years, a wide range of organizations and industries have been effectively executing Six Sigma and Lean in engineering, manufacturing, as well as business processes such as customer service, administration, and finance. Sales departments are the latest addition to the lot. Even though it is the last business area to be added, it is already turning out to be of great value.  info@sixsigmaonline.org (Six Sigma Training Assistant) Sat, 01 Mar 2008 00:00:00 -0500 http://www.sixsigmaonline.org/articlelive/articles/431/1/Similarities-Between-Six-Sigma-And-Marketing/Page1.html At first glance, ‘Six Sigma’ and ‘marketing’ may appear to be worlds apart; but when we look closely( i.e. analyze the goals and objectives of both the functionalities), we realize that there is plenty in common, even though one is a quality improvement technique and the other is an organizational function. info@sixsigmaonline.org (Six Sigma Training Assistant) Sat, 09 Feb 2008 00:00:00 -0500 http://www.sixsigmaonline.org/articlelive/articles/424/1/Marketing-Lean-Six-Sigma-As-A-Profit-Multiplier/Page1.html The main job of Six Sigma Master Black Belts in managing Six Sigma implementations may not have changed much over the years, but new responsibilities have certainly been added to their work profile, especially in the last few years.  info@sixsigmaonline.org (Six Sigma Training Assistant) Sat, 02 Feb 2008 00:00:00 -0500